Privacy Policy

Who we are

LogBurnerCost (https://logburnercost.co.uk) is a UK consumer guide and installer-matching service for log burner installations. This policy explains what personal data we collect, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For privacy enquiries, email privacy@logburnercost.co.uk.

What we collect, and why

Calculator inputs. Your postcode, property age, room size, chimney status, scenario, stove tier, multifuel preference, and add-on selections are processed in your browser to compute your estimate. None of this is stored on our servers unless you choose to submit your email to request installer quotes.

Lead form data.When you submit the email form on the results page or the installer page, we collect your email address, the postcode and scenario you entered, and the estimate that was generated. Lawful basis: legitimate interests (matching you with installers you've requested).

Site analytics. We may use a privacy-respecting analytics provider (such as Plausible) to count visits to each page. We do not use cookies for analytics, do not track you across sites, and do not build a profile of you.

Server logs.Our hosting provider (Vercel) keeps standard web-server logs containing IP addresses and request data for security and operational purposes. These are retained according to Vercel's policy and not used for marketing.

Who we share data with

HETAS-registered installers. If you submit the installer matching form, we share your email, postcode, and scenario with up to three HETAS-registered installers in your postcode area. We do not share your details with installers outside the area you indicated.

Email service provider. Confirmation and transactional emails are sent via Resend (a third-party email service). Resend processes your email address for the sole purpose of delivering our email; it does not use your details for any other purpose.

We do not sell your data.Ever. We do not share it with advertisers, data brokers, or any party outside the scope of the service you've requested.

How long we keep it

• Calculator inputs: not stored beyond the session unless you submit the email form
• Lead submissions: retained for 12 months for service quality monitoring and complaint handling, then deleted
• Server logs:per Vercel's standard retention (typically 30 days)
• Email service records:per Resend's standard retention

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you (a Subject Access Request)
• Have inaccurate data corrected
• Have your data deleted (the "right to be forgotten")
• Restrict our processing of your data
• Receive your data in a portable format
• Object to our processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, email privacy@logburnercost.co.uk. We respond within the statutory 30-day window.

To complain to the ICO, see ico.org.uk/make-a-complaint/.

Cookies

We do not use cookies for advertising, tracking, or analytics. If we add a cookie in the future (e.g. to remember whether you've completed the calculator), we'll add a cookie banner and update this policy first.

Changes to this policy

We update this policy when our data practices change. The "last updated" date at the top of this page reflects the most recent material change. Significant changes will be communicated to recent lead submitters by email.